Low rates, super fast delivery and a genuine returns policy. We’ve got you covered.
SHIPPING RATES
We charge the exact costs that our shipping provide Sendle charges us. That means you know exactly where your money goes.
Visit their website to view a complete breakdown of Sendle’s pricing. Or simply check out the table below.
WHO WE SHIP WITH
The Baller Store currently ships all over Australia via courier using Sendle.
We do charge just that little bit extra to send to remote areas, because Sendle charges us that same little bit extra.
WHAT ABOUT INSURANCE?
Your parcels are automatically insured for loss up to the value of $1500. It’s extremely rare for parcels to go missing, but if the worst happens, the claims process is online, hassle-free and speedy.
HOW FAST IS DELIVERY?
Sendle uses a road-delivery network that is efficient and speedy. Each order gets a unique delivery estimate that is shared with your customer to help them keep track too.
From our warehouse in Sydney you can expect the following delivery times to some well known locations:
- 1 to 2 business days to Sendle to Albury
- Same or next business day to Sendle to Central Coast
- 1 to 3 business days to Sendle to Coffs Harbour
- Same or next business day to Sendle to Newcastle
- 1 to 2 business days to Sendle to Northern Rivers
- 1 to 3 business days to Sendle to Port Macquarie
- Same or next business day to Sendle to Sydney
- 1 to 2 business days to Sendle to Wollongong
- 2 to 3 business days to Sendle to Bendigo
- 2 to 3 business days to Sendle to Geelong
- 2 to 3 business days to Sendle to Maryborough
- 1 to 2 business days to Sendle to Melbourne
- 1 to 2 business days to Sendle to Brisbane
- 2 to 3 business days to Sendle to Bundaberg
- 3 to 7 business days to Sendle to Cairns
- 1 to 2 business days to Sendle to Gold Coast
- 2 to 3 business days to Sendle to Mackay
- 2 to 3 business days to Sendle to Rockhampton
- 2 to 3 business days to Sendle to Sunshine Coast
- 1 to 2 business days to Sendle to Toowoomba
- 3 to 7 business days to Sendle to Townsville
- 1 to 2 business days to Sendle to Adelaide
- 1 to 2 business days to Sendle to Canberra
- 4 to 12 business days to Sendle to Darwin
- 3 to 4 business days to Sendle to Hobart
- 3 to 4 business days to Sendle to Launceston
- 7 to 10 business days to Sendle to Perth
PO BOXES
Due to Australia Post’s reluctance to grant Sendle access to PO Boxes we are unable to deliver to PO Boxes at this time – but please contact us as we may be able to work out an alternate solution.
30 DAY RETURNS GUARANTEE
We take great pride in the brands we represent, carefully hand picking only quality items from the best basketball brands around. If for any reason you are dissatisfied with your purchase, we will assist you with an exchange or store credit in accordance with our returns policy.
Items returned for exchange or credit must be done so within 30 days of original purchase date in a resaleable condition (unused, undamaged, and unsoiled, with the tags still attached and still in original condition). Please allow up to 7 days from the day you return your product for your online store credit to be issued.
We are unable to accept returns that were not purchased online from The Baller Store.
You must contact us prior to returning your product to initiate the returns process. We strongly advise securing tracking on your parcel to ensure it is not lost.
CHANGE OF MIND
The Baller Store is unable to accept items that have had the tags removed, have been customized, used or damaged in any way including packaging.
Change of mind exchanges will only apply to items in a resalable condition, which includes maintaining the item in its original shipped condition. Re-postage does incur a repeat post charge so please choose carefully.
INCORRECT SIZE
You will need to return the item to The Baller Store and we will send out a replacement. Note that we cannot guarantee that your required size will be available, however we will always do our best to track down a replacement. Re-postage does incur a repeat post charge so please choose carefully. Please note that postage charges incurred for incorrect sizing are non-refundable.
UNDELIVERED ORDERS
Please note all shipping fees are NON-REFUNDABLE on items that are undelivered, lost, or returned to our warehouse. On “Free Shipping” orders we charge a $10 return fee on any items that are returned to our warehouse and marked undelivered.
REDUCED TO CLEAR STOCK
Unfortunately we are unable to refund/exchange items that are marked as reduced to clear, except in the unlikely event the item is faulty.
FURTHER ENQUIRIES
If you have any further questions regarding your order or a return/exchange, please don’t hesitate to contact The Baller Store or message us on Facebook – we’ll reply as soon as possible!